MySupplements is a Swiss company that stands for high-quality, plant-based nutritional supplements - ideal for times when micronutrient intake is lacking in everyday life. Our goal is to support your health and well-being with products that you can fully trust.

We combine the latest scientific findings with the power of nature to develop nutritional supplements that meet the highest quality standards. We use pure, effective ingredients and consciously avoid unnecessary additives.

We currently accept the following payment options:

• credit card (Visa, Mastercard, American Express)
• PayPal
• Postfinance – Postfinance Card and Postfinance E-Finance

From 2025 onwards:

• TWINT

MySupplements products are designed to provide you with comprehensive, holistic support. Our signature formulations are based on a unique combination of carefully selected nutrients that aim to meet your daily needs in a versatile and balanced way.

With our innovative formulas, we combine several "mono products" in a single dietary supplement. This means that with MySupplements you can reduce the number of individual preparations you need - for more efficiency and less complexity in your everyday life.

Our mission is to provide you with a simple, effective and high-quality solution for your health and well-being.

To ensure the highest quality standards, we attach great importance to the selection of ingredients for our MySupplements products. Wherever possible, we prefer raw materials from European production to ensure regional quality, short transport routes and sustainability.

For some special ingredients that are not available or only available in limited quantities in Europe, we work with carefully selected global suppliers. We ensure that all our partners adhere to strict quality and safety standards, including certified cultivation and production methods.

Quality is our first priority. Swiss and European food standards are among the strictest in the world. We only work with certified producers who meet the strictest standards. We also carry out tests with independent laboratories to ensure our quality standards.

Yes, we attach great importance to making our packaging environmentally friendly and as minimalistic as possible. Our commitment to sustainability is reflected in the following aspects:

• Our shipping boxes are made entirely of cardboard and are 100% recyclable.
• Minimal labeling and printing.
• Instead of Styrofoam, we use biodegradable filling materials made from corn. These are not only environmentally friendly, but also dissolve easily in water.

Through these measures, we help reduce our company's ecological footprint and support our customers in acting in an environmentally conscious manner.

We completely understand your disappointment and will do everything we can to avoid such situations in the future. Please enter your email address under "Notify me when available again" on the product page. We will then automatically inform you by email as soon as the product is available again!

If you wish to change or cancel your order after you have placed it, please contact us as soon as possible at hello@MySupplements.ch . We will do our best to accommodate your wishes and adjust the order accordingly. However, if the order has already been shipped, we are unfortunately unable to change or cancel it.

No problem! We only send invoices via email and our packages do not include any prices.

Yes, our website MySupplements.ch is operational year-round. However, please note that there are people working behind the online scenes.

Our customer service usually responds within a few minutes 20 hours a day, 7 days a week.

You can find your parcel tracking number in the shipping confirmation from Swiss Post, which you receive by email. If you cannot find this email, please also check your spam folder - both the order and shipping confirmation should be there. Using the tracking number you receive, you can check the status of your parcel online at any time.

Please note: Small shipments are sent without a tracking number. For more information, see the question "Do we offer free shipping?".

We are sorry that you are in this situation. The first thing we recommend is that you ask your neighbors if they may have accidentally received your package. If they do not have the package either, there is a possibility that it was stolen.

If you suspect that your package has been stolen, you can report it to your local police station and then contact your home contents insurance company with the receipt you received.

Unfortunately, MySupplements cannot accept responsibility for lost or stolen packages. To avoid such incidents, we recommend choosing shipping with signature to ensure your order arrives safely.

Simply enter your discount code in the "Gift Card" or "Discount Code" field during the order process and click "Apply". The discount will then be deducted directly from the total amount in your shopping cart. Please note that only one discount code can be used per order and cannot be combined with other promotions or offers. However, discount codes can be combined with e-gift cards and shop credit.

E-Gift Cards are sent electronically to you or your friend via email and are not physical items. We recommend that you enter your own email address so that you can either forward the gift card to your friend with a personal message or print it out once you receive it.

Please send us an email to hello@MySupplements.ch if the e-vouchers are not yet available for purchase online.

Simply enter the voucher code in the "Voucher" or "Discount Code" field during the checkout process and click "Apply". The amount of the gift voucher will then be automatically deducted from the total amount of your shopping cart. Do you have multiple gift cards? Fantastic - you can enter multiple codes one after the other. Bonus: You can also combine gift cards with a discount code.

Don't worry! Invoices are only sent via email and no prices are displayed in the packages we send.

We accept product returns, cancellations and exchanges. We accept unused and unopened items within 14 days. We only refund the value of the goods - original shipping and return costs are not refunded. The refund will be made after the item has been received and checked for perfect condition.

If you notice an error immediately after placing an order or wish to cancel an item, please contact us immediately by email ( returns@MySupplements.ch ) to make any adjustments as long as the order has not yet been shipped. Products that have already been shipped but are unopened can be exchanged, but you will be responsible for the return and reshipping costs.

Oh no, we are really sorry to hear that! If you have received an item from us that was damaged in transit, has a fault or does not match the product description on our website, we are happy to offer to resend the product free of charge or refund the amount you paid for that product. Please send us an email to returns@MySupplements.ch with a photo of the damaged or incorrect item. We will then take care of it immediately and be at your side!

Please note: If you are unsure because the packaging of the product differs from the images, you can rest assured. This is often because the product image shows an older version and you have already received the latest packaging. If you are still unsure, please feel free to contact us. :)